Privacy Policy

1. About This Policy

Ozwest Transport ABN [ABN pending] ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our transport and logistics services or visit our website.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of personal information:

• —Identity information: Full name, business name (if applicable)
• —Contact information: Phone number, email address, suburb/postcode
• —Job details: Pickup and delivery locations, equipment type, approximate weight, special site access requirements
• —Payment information: Billing details for invoicing purposes (processed securely — we do not store card details)
• —Technical information: IP address, browser type, pages visited, and cookies when you use our website

3. How We Collect Information

We collect personal information through:

• —Quote request forms submitted via our website
• —Telephone calls and SMS messages
• —Email correspondence
• —Social media interactions (Facebook, Instagram)
• —Cookies and website analytics tools

Where practicable, we collect information directly from you. We will only collect personal information from third parties where you have consented or where it is unreasonable or impracticable to collect it directly from you.

4. How We Use Your Information

We use your personal information to:

• —Provide, manage, and coordinate transport and logistics services
• —Prepare and send quotes, invoices, and service confirmations
• —Communicate with you about your transport job, including updates and estimated arrival times
• —Process payments and maintain financial records as required under Western Australian and Commonwealth law
• —Comply with legal obligations, including obligations under the Road Traffic (Administration) Act 2008 (WA) and heavy vehicle regulations
• —Improve our website and services through analytics
• —Send promotional material where you have opted in (you may opt out at any time)

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• —Our employees, contractors, and subcontractors who need the information to fulfil your job
• —Insurance providers in connection with claims or coverage related to your transport
• —Accounting and payment service providers for billing purposes
• —Government agencies and law enforcement where required or authorised by law (e.g. Main Roads WA, Western Australia Police Force)
• —Third-party IT service providers (e.g. hosting, email, analytics) under confidentiality agreements

All third parties we engage are required to handle your information in accordance with the Australian Privacy Principles.

6. Overseas Disclosure

Some of our third-party service providers (e.g. Google Analytics, email platforms) may store data on servers located overseas. Where we disclose information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles, as required under APP 8.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand usage patterns. You may disable cookies through your browser settings; however, some functionality of the website may be affected. By continuing to use our website, you consent to our use of cookies.

8. Security of Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include password-protected systems, secure email communications, and limiting access to personal information to staff who need it to perform their role. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to us online.

9. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details below. We will respond within 30 days. We may charge a reasonable fee for providing access to your information.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.